Terms & Conditions

1. 1. About PROB

   PROB is a university-focused food ordering platform that allows users to browse restaurants, place food orders, select a designated delivery/collection location, and receive order updates.

   PROB acts as a platform allowing users to order food from restaurants. Food is prepared and supplied by the respective restaurant.

2. 2. Eligibility & Accounts

   • You must provide accurate information when creating an account.
   • You are responsible for keeping your account credentials secure.
   • You must not use another person’s account without permission.
   • You are responsible for activity conducted through your account.
   • PROB may suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.

3. 3. Placing Orders

   When placing an order:

   • You are responsible for reviewing your selected items, quantities, prices, and delivery/collection location before confirming the order.
   • An order is considered placed once it has been successfully submitted through PROB.
   • Availability of menu items is controlled by the respective restaurant and may change without notice.
   • A restaurant may be unable to fulfil an order because of item unavailability, operational issues, or other circumstances.
   • PROB may cancel an order when necessary and will communicate the cancellation where reasonably possible.

4. 4. Delivery / Collection Location

   At checkout, you must select one available PROB delivery/collection location.

   You are responsible for selecting the correct location and being available to receive or collect your order at the relevant location and delivery time.

   PROB is not responsible for delays or unsuccessful delivery caused by an incorrect location selected by the user, the user being unavailable, or failure to follow reasonable collection instructions.

5. 5. Delivery Times

   Any delivery time displayed in the app is an estimate unless explicitly stated otherwise.

   Delivery times may be affected by:

   • Restaurant preparation time
   • Order volume
   • Delivery availability
   • Weather or other external conditions
   • Technical or operational issues

   PROB does not guarantee an exact delivery time unless expressly stated.

6. 6. Prices & Payments

   • Prices displayed on PROB are the prices applicable at the time of ordering unless otherwise stated.
   • Prices may change without prior notice.
   • Any applicable delivery, service, or other charges will be displayed before order confirmation where applicable.
   • You agree to pay the total amount shown at checkout.
   • PROB may use third-party payment providers to process payments.

7. 7. Cancellations, Refunds & Failed Orders

   Cancellation and refund eligibility may depend on the status of the order.

   Once an order has been accepted or preparation has started, cancellation may not be possible.

   Where a refund is approved, the method and timing of the refund may depend on the payment method and relevant payment provider.

   If an order is incorrect, incomplete, damaged, or otherwise has a significant issue, you should report the issue to PROB through the available support channel as soon as reasonably possible.

   PROB may request reasonable evidence, including order details or photographs, when investigating a complaint.

8. 8. Restaurant Responsibility

   Restaurants are responsible for:

   • Preparing the food ordered through PROB.
   • Maintaining accurate menu and availability information.
   • Food quality, preparation, ingredients, and allergen information.
   • Complying with applicable food-safety requirements.

   PROB does not independently prepare the food and cannot guarantee that food is free from particular allergens or ingredients.

   Users with allergies or dietary restrictions should contact the relevant restaurant before ordering.

9. 9. Food Quality & Allergies

   Food is prepared by independent restaurants according to their own preparation processes.

   PROB is not responsible for allergic reactions, dietary consequences, or other issues resulting from information supplied by a restaurant or from ingredients contained in food.

   If you have a serious allergy or dietary restriction, you should confirm the ingredients and preparation conditions directly with the restaurant before ordering.

10. 10. Acceptable Use

    You agree not to:

    • Use PROB for unlawful purposes.
    • Provide false or misleading information.
    • Create fraudulent orders.
    • Abuse refunds, cancellations, promotions, or support systems.
    • Attempt to interfere with or compromise PROB’s systems.
    • Access accounts, data, or administrative functionality without authorization.
    • Reverse engineer, modify, or misuse the application.
    • Harass PROB staff, or delivery personnel.

    We may restrict or terminate access where we reasonably believe these Terms have been violated.

11. 11. Promotions & Discounts

    Promotions, discounts, vouchers, and other offers may have additional terms.

    PROB may:

    • Set eligibility requirements.
    • Limit the number of times an offer can be used.
    • Change or withdraw an offer where permitted.
    • Reject fraudulent or abusive use of promotions.

    Additional conditions displayed with a particular promotion will apply.

12. 12. Intellectual Property

    The PROB application, branding, logos, designs, software, content, and other materials provided by PROB are owned by or licensed to PROB and are protected by applicable intellectual-property laws.

    You may use PROB only for its intended purpose. You may not copy, reproduce, distribute, modify, or commercially exploit PROB’s intellectual property without permission.

    Restaurant names, logos, images, and menu content may belong to their respective owners.

13. 13. Service Availability

    We aim to keep PROB available and functioning reliably, but we do not guarantee uninterrupted or error-free service.

    PROB may temporarily suspend or restrict access for:

    • Maintenance
    • Updates
    • Technical problems
    • Security reasons
    • Operational requirements
    • Events outside our reasonable control

14. 14. Limitation of Liability

    To the extent permitted by applicable law, PROB will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of the platform.

    PROB’s responsibility relating to food, preparation, ingredients, restaurant operations, and restaurant-provided information is subject to the responsibilities of the relevant restaurant and applicable law.

    Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. 15. Privacy

    Your use of PROB is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

16. 16. Changes to These Terms

    We may update these Terms from time to time.

    When significant changes are made, we may provide notice through the application or other appropriate means.

    Your continued use of PROB after updated Terms become effective constitutes acceptance of the revised Terms.

17. 17. Termination

    You may stop using PROB at any time.

    We may suspend or terminate your access if you violate these Terms, misuse the platform, engage in fraudulent activity, or where necessary to protect PROB, its users, restaurants, or delivery personnel.

    Provisions that by their nature should continue after termination will remain effective.

18. 18. Governing Law

    These Terms shall be governed by the applicable laws of the Islamic Republic of Pakistan.

    Any disputes shall be handled in accordance with applicable Pakistani law and the jurisdiction of the competent courts.

19. 19. Contact Us

    If you have questions, complaints, or concerns regarding these Terms or your use of PROB, please contact PROB through the support/contact channels provided within the application.

By using PROB, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Questions or a complaint? Feedback & complaints reaches us directly.